April 10, 2011 Newsletter

Dear Sea Dwellers,

We have a humble message for everyone this week. As most of us know, the challenges in handling live animals are never-ending and mother nature always remind us how fragile and demanding these sea dwelling creatures can be:)

Over the last few weeks, we had started to hear strange reports of higher than average doa’s, which is never a good thing! Some of our customers never were effected and the problems being reported were sporadic leaving little clues as to what the problem was. Finally, last Monday we ripped apart the suspected villain and recovered some water from an unused hose, that nearly knocked me over after sticking my head in the bucket!

Being pro-active about a problem, and making sure we stand behind our products is something that we are all about. We are dedicated to providing our customers with the passion it takes to come out the other side of any challenge stronger and more experienced. That is why I am writing you today, to let you all know that we are sincere, and relentless in our effort to strive to be the best we can possibly be.

With that in mind, we are offering some special items for our Customer Appreciation items, in hopes that you appreciate the gesture as much as we appreciate your confidence in our product! Red Sea is now in stock and on special! We also put together many other items for you all this week that will help keep sales stimulated and driving forward!

We hope you take a closer look at what we have going on in both the Stock List and the very special “Furnace” which continues to push the market to meet the challenges we place in front of the Industry week in and week out!

Thanks to all for taking the time to read this message, and for all your continued support. We really appreciate your understanding and continued loyalty.

Lastly, I am hopeful that we have addressed any issues that any of you may have, and I want to remind everyone that I have an open door policy and am always here to help resolve any problems or concerns that have not been resolved.

Never hesitate to contact me, I always appreciate your calls.

All the best!